I had a fantastic stay at Lugal, A Luxury Collection Hotel. The staff were incredibly attentive, making me feel right at home. My room was spacious and well-decorated, although I did notice the towels could use some updating. The dining experience was great, especially the room service which was punctual and the food was delicious. Overall, it was a smooth and enjoyable stay, making it easy to overlook a few minor inconveniences.
Rooms
8.0
My room was spacious and beautifully decorated, featuring a comfortable bed. However, the towels seemed a bit worn and mixed in quality.
Service
9.0
The staff were friendly and helpful throughout my stay, especially at check-in and when I needed assistance during my visit.
Location
9.0
The hotel has a great location near key attractions and a shopping mall, which was really convenient for exploring Ankara.
Dining
9.0
The food was excellent, with the menu offering a wide range of options. The room service was also impressive, arriving right on time with delicious meals.
Facilities
8.0
The hotel offered various facilities like room service and a gym shared with Sheraton, which added to the experience.
John
United States of America,
March
2025
5.0/10
I had a pretty pleasant experience at Lugal, A Luxury Collection Hotel in Ankara. The staff was genuinely friendly and willing to help, making me feel right at home. The room was spacious and had many nice touches, but the presence of cigarette smells from the adjoining rooms was a downer. Overall, it's a solid choice if you're in town for business.
Rooms
8.0
My room was a spacious suite with clean sheets and fresh towels, which made my stay comfortable. The coffee machine was a nice touch, but I could smell cigarettes from the next room, which detracted a bit from the experience.
Service
9.0
The staff was super attentive, especially Melisa at check-in. They were always ready to assist but also respected my privacy.
Location
9.0
I loved the hotel’s location near a shopping mall and key attractions, making it super convenient for my business trip.
Dining
8.0
The food quality was great, although the menu could use an update for better readability. The outdoor seating was lovely too!
Facilities
7.0
I appreciated the nice range of facilities and services offered, although some areas could use a little upkeep, like the gym and shower in my room.
Charles
United States of America,
January
2025
5.8/10
I had a good stay at Lugal, A Luxury Collection Hotel. The attentive service and spacious rooms were definite highlights. However, some areas, like the restaurant menu presentation, could use improvement. Overall, the experience was enjoyable and I would definitely recommend it.
Rooms
9.0
My suite was spacious and beautifully appointed, with all the amenities I needed. The cleanliness was excellent, though some towels seemed a bit worn.
Service
10.0
The staff was incredibly responsive and accommodating. They even adjusted my breakfast plan during Ramadan without any extra charge, showing true dedication to guest satisfaction.
Location
9.0
The hotel's location is very convenient, just a short walk from key attractions. I appreciated the proximity to a shopping mall too.
Dining
8.0
Dining options were impressive with a variety of choices. The quality of the meals, especially my chicken kebab dinner, was simply good.
Facilities
7.0
The hotel offers excellent facilities including a well-equipped gym shared with the Sheraton. However, I was disappointed that the pool wasn't available during my stay.
Sally
United States of America,
December
2024
5.4/10
My stay at Lugal, A Luxury Collection Hotel, Ankara was quite pleasant overall, though it had its quirks. The room was spacious and comfortable, equipped with a coffee machine and a good selection of drinking water. However, I did notice some maintenance issues, particularly with the shower and a lingering cigarette smell from the neighboring room. The dining experience was largely enjoyable, but the menu presentation left much to be desired.
Rooms
8.0
The suite I stayed in was spacious and clean, featuring well-maintained amenities. However, I did experience issues with a strong cigarette odor from adjacent rooms and the shower showed signs of wear.
Service
10.0
The staff were incredibly attentive and friendly, promptly addressing my needs and ensuring a smooth check-in process. Their willingness to accommodate special requests truly stood out.
Location
9.0
Lugal is conveniently located near a shopping mall and key attractions, making it easy to explore the city. Its proximity to government ministries is also a great advantage for business travelers.
Dining
7.0
The restaurant offered a diverse menu with excellent food quality, though the menu presentation could use improvement. The staff provided attentive service throughout my meals.
Facilities
7.0
While the hotel features a good range of facilities and services like room service and valet parking, I was disappointed that the pool was not available during my stay, as there was no prior notice.
John
United States of America,
October
2024
6.8/10
My stay at Lugal was quite satisfying overall. The staff's attentiveness made me feel welcome and well-served, although the room had a lingering smell of cigarette smoke from an adjoining room. The dining options were excellent, with great food quality, but the menu presentation could use a little improvement.
Rooms
8.0
The suite I stayed in was spacious and well-appointed, although the bathroom shower was in need of an update. Despite the clean linens, there was a noticeable mix of old and new towels, which detracted slightly from the experience.
Service
9.0
The staff was incredibly attentive and friendly, making sure I had everything I needed. I appreciated the quick check-in process, although signage for the reception could be clearer to help first-time visitors.
Location
9.0
Located centrally, the hotel provides easy access to key attractions and amenities which is great for visitors. It’s conveniently positioned for business travelers needing to be near various embassies and ministries.
Dining
8.0
The restaurant had a lovely outdoor seating area and the food quality was high, though the menu presentation was a bit lacking, making it hard to read in dim lighting.
Facilities
7.0
The hotel shares impressive fitness facilities with the Sheraton, which I found quite appealing. However, I was disappointed to find the pool unavailable during my stay without prior notice.